Is candidate experience still measuring what matters, now that AI is doing more of the hiring?
Candidate satisfaction is well tracked. But as AI takes on more of the hiring decision, are the standard metrics still catching what's actually happening for candidates — and what it's costing organisations? The Science of Hiring investigates.
critical HUMAN TOUCHpoints
Beyond Agentic AI Recruitment
The Science of Hiring exists to investigate one question: now that AI shapes much of the candidate journey, are we still measuring the right things. Candidate experience is already tracked seriously — CSAT scores, retention, employer brand. But those metrics were built for human-led hiring. We're investigating whether AI-mediated recruitment introduces costs — psychological and commercial — that sit outside what standard measurement currently captures.
Enlightened self-interest, under investigation.
CONSULTING
Insight-led intelligence
Bridging Two Worlds
Led by an academic social psychologist and senior FTSE 100 recruitment expert, we bridge the gap between research and commercial hiring. We empower organisations to harness true AI efficiencies without compromising on attrition, performance, or employer brand. By providing precise guidance on where and how to deploy automation, we ensure your AI strategy supports a positive, human-centred candidate experience that remains rigorous and evidence-based.
Evidence-Led Design
We specialise in designing bespoke research frameworks to optimise every stage of your recruitment lifecycle. Our practice conducts comprehensive meta-research, in-depth qualitative interviews, robust quantitative studies, and targeted sector-specific analysis to provide the clarity you need. We recognise that the ideal research blend is unique to each organisation, ensuring your hiring decisions are anchored in specific scientific evidence rather than generic algorithmic guesswork to safeguard commercial value.
The Human Experience
Academic research confirms that interpersonal relationships and human connection are the primary drivers of a positive hiring journey. As organisations increasingly adopt agentic AI, the long-term impact on the workforce remains an unknown variable. Our practice focuses on safeguarding the human experience, ensuring that as you integrate these powerful tools, the psychological welfare and ethical integrity of your recruitment process remain protected.
Talk to us
info@thescienceofhiring.com
Location
A fully remote, virtual lab-style practice, serving global clients wherever they are located.